Shipping policy


The address where the products will be delivered will be the one entered into the system by the USER at the time of purchase. If there is an address error in the system, it cannot be guaranteed that it can be corrected. If there is an error in the address indicated, or if it is inaccessible and the order cannot be delivered, it will be considered as a "Failed Delivery" and the customer service team will send an email notifying the recipient. In the case of perishable products, they must be destroyed and the USER will not be able to exercise his right of withdrawal or any similar type of right that could correspond to him.

NATULIFE reserves the right to make an additional charge for the delivery of the products in the event of a "Failed Delivery" attributable to the USER.

All delivery times are estimates, so NATULIFE will do its best to ensure that the delivery is made on time, but is not responsible for any deviation from the estimated delivery date and time.


The estimated delivery time of the product starts from the confirmation of receipt of the order payment. To deliver the product to the address registered by the USER, it will be necessary for the person to sign the receipt, and identify himself with an official document (voting credential, passport or applicable immigration form, if applicable), in which case the staff The courier may request a photostatic copy of it or take a photograph of the identification document shown only to generate the corresponding file.